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Terms & Conditions

Welcome to EcoPhilia Company Limited. These Terms & Conditions govern your use of our website (www.ecophiliamarble.com) and our services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Definitions

  • "Company" / "We" / "Us" refers to EcoPhilia Company Limited and its subsidiaries.

  • "Website" refers to www.ecophiliamarble.com.

  • "User" / "You" refers to any visitor or customer using our website or services.

  • "Products" refer to our marble, stone materials, and custom design services.

2. Use of the Website

By using our website, you agree that:

  • You are at least 18 years old or have parental/guardian consent.

  • You will use the website lawfully and not for fraudulent or malicious purposes.

  • You will not copy, modify, or distribute any content without our permission.

  • You will not attempt to interfere with the website’s security or functionality.

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3. Products & Orders

  • All products and services are subject to availability.

  • Product images and descriptions are for reference only, and natural variations in stone may occur.

  • We reserve the right to reject or cancel orders due to errors, pricing discrepancies, or stock unavailability.

  • Prices are in USD and may be subject to taxes, shipping fees, or import duties.

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4. Payments & Pricing

  • Payments must be made in full before processing an order.

  • We accept Bank transfer/Paypel for secure transactions.

  • Prices are subject to change without prior notice.

  • We are not responsible for any exchange rate fluctuations or bank fees applied to transactions.

5. Shipping & Delivery

  • Shipping times and costs will be provided at the time of order confirmation.

  • We are not liable for delays caused by customs, logistics partners, or unforeseen circumstances.

  • Risk of damage or loss passes to you once the product is shipped.

  • Inspect your order upon delivery and report any damages or discrepancies within 48 hours.

6. Returns & Refunds

  • Due to the nature of our products (natural stone), all sales are final.

  • Returns or exchanges are only accepted in cases of incorrect products.

  • Customized or special-order items cannot be refunded or returned.

7. Intellectual Property

  • All content on our website, including logos, images, designs, and text, is owned by EcoPhilia Company Limited and is protected under intellectual property laws.

  • You may not use, reproduce, or distribute our content without prior written permission.

8. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

  • We do not guarantee that the website will be error-free or uninterrupted.

  • Our total liability for any claim related to our products or services shall not exceed the amount paid for the order.

9. Indemnification

You agree to indemnify and hold harmless EcoPhilia Company Limited from any claims, damages, or expenses resulting from your misuse of our website, violation of these terms, or infringement of third-party rights.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of [Hong Kong / United Kingdom / China], without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Please review this section regularly.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Hong Kong Headquarters
EcoPhilia Company Limited
7/F Gee Lok Industrial Building, 34 Hung To Road, Kowloon, Hong Kong

United Kingdom
EcoPhilia Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

China

Fujian: Quanzhou Nan'an Shuitou Zhen Pengxiang Shicai Cheng

Guangdong: Yunfu Yuncheng Hekou Zhen

Email: enquiry@ecophiliamarble.com

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