Privacy Policy
1. Introduction
Welcome to EcoPhilia Company Limited. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our services, or contact us.
By using our website (www.ecophiliamarble.com), you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of information:
A. Personal Information You Provide
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Name, email address, phone number, and company details when you submit an inquiry.
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Billing, shipping, and payment details for transactions.
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Any other details you voluntarily provide through our contact forms or email.
B. Automatically Collected Information
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IP address, browser type, and device details for security and analytics.
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Website usage data, including pages visited and time spent.
C. Cookies & Tracking Technologies
We use cookies to enhance user experience and improve our services. You can disable cookies in your browser settings if you prefer.
3. How We Use Your Information
Your information is used for the following purposes:
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To respond to inquiries and provide customer support.
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To process transactions and deliver marble and stone products.
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To improve our website based on usage analytics.
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To send marketing communications (if you opt-in).
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To comply with legal obligations and protect against fraud.
4. How We Share Your Information
We do not sell, trade, or rent your personal data. However, we may share your information in the following cases:
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Service Providers – Third-party logistics, payment processors, and technical support teams assisting in service delivery.
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Legal Compliance – If required by law, court orders, or government requests.
5. Data Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, while we strive for security, no online transmission is 100% secure.
6. Your Rights & Choices
Depending on your location, you have the right to:
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Access, correct, or delete your personal data.
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Opt-out of marketing communications at any time.
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Restrict or object to data processing under certain conditions.
To exercise your rights, please contact us at enquiry@ecophiliamarble.com.
7. International Data Transfers
As we operate in Hong Kong, the United Kingdom, and China, your data may be transferred across these regions. We ensure compliance with applicable data protection laws when processing international data transfers.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Hong Kong Headquarters
EcoPhilia Company Limited
7/F Gee Lok Industrial Building, 34 Hung To Road, Kowloon, Hong Kong
United Kingdom
EcoPhilia Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
China Factories
Fujian: Quanzhou Nan'an Shuitou Zhen Pengxiang Shicai Cheng
Guangdong: Yunfu Yuncheng Hekou Zhen
Email: enquiry@ecophiliamarble.com